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Call 800.561.6692 or email ch@apiarymedical.com to pre-order masks or place large quantity orders

Customer Service

We have redefined service to include advice and instrument solutions. With 15 years of experience, you can count on us to solve instrument problems or hand-to-find pattern requests quickly and efficiently. Your calls will be answered by knowledgeable professionals dedicated to providing the highest levels of service.

To Place an Order or Request a Quote
On-line: view product catalog
By phone: 800.561.6692
By fax: 800.561.2160 (Download fax order form) (Download quote request form)

Contact Us
By email: cserv@apiarymedical.com
By phone: 800.561.6692
By fax: 800.561.2160

Main Office
Apiary Medical, Inc.
14015 W Exposition Pl
Lakewood, CO 80228

The Best Guarantee in the Industry
Every instrument has a lifetime quality guarantee and a one year 100% satisfaction guarantee. Use any instrument for a year, if you are not completely happy, for any reason, return it for a 100% refund. No restocking fees, no hassles.

Quality Assurance
All instrument quality is guaranteed for life against manufacturing defects of material and workmanship. Any instrument proving to be defective will be replaced or the purchase price refunded.
Tungsten carbide inserts are guaranteed for three years. Replaceable parts, such as springs, are guaranteed for one year.
This guarantee is void if instruments are not maintained or repaired properly or if they are not used for their intended surgical purpose.

Repairs
We provide maintenance and instrument repairs, to include rigid and flexible scopes, and power equipment.

We have several locations, across the United States in repairing and customizing your surgical instrumentation. Apiary offers reasonable prices, fast turnaround and excellent workmanship.
For more information call 1-800-561-6692 or click here for a price list. If you'd like to send your instruments for repair, please contact us.


Shipping
All in-stock orders received by 2pm eastern time will ship the same day. All orders will be confirmed. We ship regular UPS ground unless an alternate method is requested. UPS ground shipping is Free on orders of $250 or more. Freight charges are added to orders totaling less than $250. Freight charges for alternate method are added to invoice.Please contact gSource directly for shipments outside the United States.

Back-Order Policy
We make every effort to ship your order complete the same day we receive it. If an item is on back order, we will confirm the estimated ship date within 24 hours.

Request for Quote
We will respond to quote requests quickly and accurately. Send us a list of instruments by email or fax. If possible, please include descriptions and/or brand name and part number.

Payment Policy
We accept Visa, MasterCard, American Express, and Discover.
All hospitals and surgi-centers will automatically receive an open account with 30 day payment terms. Accounts over 45 days are subject to late fees. Past due accounts more than 60 days may be placed on C.O.D status and future shipment of orders may be held.
Please provide tax exempt number with your first order.

Catalog Request
To request a printed catalog illustrating our extensive line of orthopedic surgical instruments, please contact us at cserv@apiarymedical.com or call 800.561.6692

Surgeon Evaluations
All instruments are available for visual evaluation. Evaluation instruments are invoiced at time of shipment. Undamaged, unused instruments may be returned for full credit within 45 days. Evaluation instruments which have been autoclaved or used in surgery cannot be returned. Please contact us regarding the availability of trial use requests.

Sterilization Parameters
Please be sure to view important reprocessing instructions for all non-sterile surgical instruments supplied by gSource, LLC.

gSource Orthopedic Instruments
Apiary Medical is an authorized U.S. distributor of gSource.